Terms and Conditions
Trading-Pin-Factory.com was founded on the strong belief that our customers are the reason for our success. We back every trading pin order with outstanding customer service and our 100% Quality Guarantee. Each trading pin order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific trading pin you want. While we are working together, we each have responsibilities. For your convenience, we have listed these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
Trading-Pin-Factory.com is responsible for:
Standing behind our products 100%
Trading-Pin-Factory.com backs every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any trading pin that is found to have defects in materials or workmanship
Giving you accurate information
Before starting production, we will send you a digital proof of your trading pin via email. This proof is a graphic artist’s representation of the final product. This is to allow you to make any necessary changes or corrections.
Confirming your order
Before we begin production of your trading pin, we will email you a separate order confirmation notice. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.
Producing your order correctly and on time
Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your trading pin.
We will do everything within our power to deliver your trading pins in a timely manner. However, please note that during the period beginning may 1 and ending july 31 of each calendar year, Trading-Pin-Factory.com makes no guarantee of delivery date of any custom trading pin order. It is your responsibility to order your product in a timely manner to avoid any possible delays due to circumstances beyond the control of the employees of Trading-Pin-Factory.com and/or its manufacturers and affiliates. Furthermore, Trading-Pin-Factory.com reminds you that once your order is placed, it cannot be cancelled for any reason. Trading-Pin-Factory.com makes no delivery guarantee either verbally or in writing for any trading pins ordered within the time period stated above. Your order will be shipped (at no additional cost to you) directly to the address you specify.
Listening to you
We want this to be the best experience you have ever had when it comes to custom trading pins! If you have concerns or questions, we'd love to hear from you. Phone us toll free at 888-279-7387 or contact us via email at [email protected].
You are responsible for:
Legal ownership of any and all logos, trademarks and copyrights
By submitting your design to Trading-Pin-Factory.com, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual’s rights.
Giving due attention to the proof provided
Once you receive the digital proof of your trading pin, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We use the Pantone™ PMS color matching system. Because not all computer monitors display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit the Pantone website at www.pantone.com. PMS color books are available at most art supply stores, print shops, and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily. We use the Solid Coated Pantone color chart.
Reviewing the details of your order confirmation
Your order will be produced and shipped within 10-14 days for pins, subject to the exceptions to our delivery schedule as noted above. We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package or undeliverable shipping addresses.
We do ship international orders; however, these orders will be subject to applicable shipping charges based on both order quantity and location. International customers are solely responsible for any customs and duty fees for orders delivered outside the United States.
All orders are final. Due to the custom nature of the trading pins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. Trading-Pin-Factory.com does not issue refunds. As mentioned previously, we will replace any trading pins that contain defects in materials or workmanship. All issues must be received in writing within 30 days of receipt of the product, along with photos of the issues.
All trading pins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Trading-Pin-Factory.com. Purchase of merchandise from Trading-Pin-Factory.com DOES NOT in any way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be marketed to others. With this said, upon delivery of your items, should you require a return, please contact our Customer Care department for approval. Any returns will be charged a 50% restocking fee and the shipping and handling charges for any returns are the responsibility of the customer. No returns will be accepted without prior approval of a member of our Customer Care department.
The pins turned out great! The girls loved them! We are so happy that you could get them to us on such short notice. Being able to have pins to trade really made the softball event (USSSA Eastern World Series 2011) special for our girls. Thanks, again.
I was really impressed. I had not expected to receive our pins so soon. Your team was very helpful throughout the many design modifications that were made. I predict that these pins will be one of the most sought after pins at the tournament in Cooperstown this summer.
I just received the pins for the Colorado Skating Club. They are amazing!!! Good job, guys! I can't wait to introduce them to our membership. I'll be sure to pass your information along to other clubs and teams in our area!
I just received my pins today and I just wanted to say thank you so much for your assistance! They look amazing and our parents and athletes love them!! I will be referring you to anyone I know in need of your services.